Kiboko Tours and Travel Limited, hereinafter called ‘The Company’, is a registered company in Kenya with registration number CPR/2015/207280. These booking conditions form the basis of the legally binding contract between you and The Company and contain important information. Please make sure you have read and understood these conditions before you pay a deposit and confirm your booking.
Prices are quoted in United States Dollars (USD). The Company reserves the right to adjust prices due to factors outside our control, such as fuel costs, foreign currency exchange rates, taxes and other costs on which prices are based. Such adjustments may be made at any time before we have received full payment. In the case that your total tour price has changed more than 15% in your disfavour due to a price adjustment as above, you will have the right to cancel your booking with full refund.
It is a condition of booking that you accept the above arrangements concerning possible price fluctuations.
Prices are based on per person sharing in a twin/double room unless otherwise specified.
With regard to accommodation, a child below 3 years sharing a room with two paying adults stays free, but an extra bed may not be supplied and the child is expected to share an adult’s bed. A child aged 4–11 years sharing a room with an adult is required to pay 50% of one adult. When children stay in a room without an adult, 75% of the adult charge will apply. Children aged 12 years and above pay the full adult rate.
Unless otherwise indicated, the following costs are not included in your tour price: airfares, visas, passport costs, travel insurance, vaccinations and medical expenses, discretionary tipping or gratuities to leaders and guides, excess baggage, airport taxes, laundry, drinks, meals not described in the itinerary, optional activities and trips, and any items of a personal nature.
On the date The Company has received your booking deposit as outlined below, you acknowledge that you have read and understood these booking conditions, and that you have entered into a legally binding contract with The Company.
Custom-made vacations. We have developed exciting itineraries of various lengths and travel styles on our website. However, if you don’t see just what you’re looking for, please contact us and we’ll be happy to create a bespoke itinerary to suit your own travel style, interests and budget.
A 30% deposit is payable on confirmation of booking and the balance in cash upon arrival. Cash notes must be issued in 2009 or later; older series notes, torn, marked or dirty bills cannot be accepted. Bookings not secured by the appropriate deposit will be released automatically and without prior notification.
Any dispute regarding an invoice must be received by the Kiboko Tours and Travel Limited accounts department within 4 days of invoicing, and only the amount in dispute may be deducted from the invoice and payment due.
Any amendment requests to confirmed elements of a booking are subject to charges levied by our suppliers.
It is strongly recommended that you have adequate travel insurance for participation in any of The Company’s tours or expeditions. The travel insurance policy must cover any medical expenses following accident, injury and/or death, including any related to pre-existing medical conditions and/or disability; third party risk insurance; emergency repatriation (including evacuation by air where applicable); and personal liability. In the case of a medical problem arising during the tour or expedition which results in costs for medical treatment, evacuation, use of aircraft or repatriation, the responsibility for payment of these costs lies solely with the passenger.
It is your responsibility to carry a valid passport at all times, as well as to obtain the relevant visas and travel permits applicable for your tour or expedition. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.
It is your responsibility to familiarise yourself with the applicable health and vaccination requirements. It is also your responsibility to inform The Company of any pre-existing medical conditions and/or disability that could reasonably be expected to affect the normal conduct of the tour, as well as the enjoyment of other trip members. If no such information has been given, The Company will consider this as confirmation that the passenger is fit to undertake the booked trip.
In order to supply services to you, The Company needs to collect certain personal details from you. This information will be disclosed to our suppliers and representatives for the purpose of organising and operating your tour or expedition, but will not be used for any other purpose or disclosed to any other third party.
Every effort will be made to provide you with the best holiday possible. Should you, for any reason, not be satisfied with the services provided during your stay, please inform our tour guide or a member of our staff so that the situation can be rectified immediately. If you do not bring the complaint to our attention within 24 hours of the problem occurring and give us the opportunity to put things right, we will not be held responsible for the problem. Thank you for your co-operation.